General Info:
Valley TechLogic Incorporated was founded in 2004 with our corporate headquarters is located in Atwater, California. Valley TechLogic is the preferred provider of technology services to companies throughout Central California. Our service area covers between Fresno and Sacramento. Valley TechLogic currently provide a wide variety of support to over 100 companies that comprise a diverse range of industry verticals and with varying levels of service needs and assistance. As a complete IT and technical solutions provider, we have extensive technology expertise and a deep customer service focus that allows us to consistently deliver cost-effective and leading solutions to your business on time and within budget. Our team of highly qualified and dedicated professionals has a proven track record of helping customers realize the true potential of their technology investment and ensuring that future investments are aligned with their overall business plans and objectives. The Valley TechLogic's team is dedicated in becoming your trusted source for all of your information technology needs. We accomplish this goal by providing outstanding and personable technical resources, great customer service and consistently add value throughout your entire customer experience. Founded and managed by recognized industry leaders with a long track record of industry related success. We are focused on the needs of small and mid-sized businesses. We are privately owned, self-funded and financed thereby allowing us to more quickly respond to the ever changing demands in our marketplace. Valley TechLogic offers the Best Value in Computer and Network Support and IT Services as evident by our rapidity expanding customer base and client referrals. Our certified system engineers, computer consultants and network administrators who are proactive, friendly, helpful and take a holistic approach to your infrastructure support. All field engineers have at least 4 years of experience and current technical training and certifications. All of Valley TechLogic computer and network technicians and engineers are assigned to each account for personalized and accountable relationships. Every engineer and technician is screened and trained to be customer service oriented, friendly and responsive. Account teams include Project Managers, IT Managers and Account Managers to provide memorable service. Valley TechLogic has made substantial investments in integrated support tools to provide the fastest and most responsive service levels, 24/7 monitoring and alerting applications and tool sets to proactively support and properly manage your environment. We use remote access tools to allow our team to quickly respond to your service requests. We have developed mobile dispatching and issue escalation processes and procedures. We utilize integrated help desk and trouble ticketing system with audit trail and knowledge base creation capabilities. Our customers receive executive reporting and have access to a customer portal to provide useful account status information and updates. Every customer interaction with Valley TechLogic has a proven and optimized process in place to ensure we consistently deliver outstanding results at the lowest possible costs and highest efficiency. We have in place new customer start-up procedures, service request and escalation procedures, problem resolution procedures, proactive maintenance and managed services procedures, existing vendor transition planning and process, and finally escalation and engagement procedures based on industry best practices. We engage in a closed loop customer feedback mechanism that is in place to help us improve every day service. This provides Valley TechLogic with critical data that is used to identify ways that we can continue to incrementally improve every step of our service delivery process.