General Info:
Tough Traveler Ltd is located in upstate NY, where we have been manufacturing our quality luggage, backpacks, child carriers, and many other products, for over 40 years. Since our beginning in 1970, we have remained a privately-owned company with a commitment to making products that really make people happy - whether because of the convenience features that exactly fits their needs, the comfortable design which allows them to enjoy outdoors and travel activities, or just because of the incredible durability that allows them to keep a favorite bag for years on end. All of Tough Traveler's products are made in our own USA-factory, primarily using American-made materials. Every bag is made by our staff of skilled craftspeople in a sweat-shop-free environment. We employ the highest standards for design and durability. Tough Traveler's bags are known for attractive design and superb workmanship, and many of our customers tell us they appreciate our manufacture in the USA. Tough Traveler's products are widely known in many different fields. Our Baby/Child Carriers have been reviewed and recommended by top publications, such as Child Magazine, Outside, Backpacker, Baby Bargains, and more. They have been sold by such large retailers as REI, EMS, and L.L. Bean. They have been used in such expeditions as Tom Whittaker's First Disabled Ascent of Mt. Everest, taking his daughter up to base camp. Our Day and Travel Bags have received accolades from users around the world, and been featured in Kiplinger's, Family Travel Forum, Good Housekeeping, and many other places. Our EMS bags are trusted by first responders, and were used at the Lake Placid Winter Olympics. Tough Traveler's products are known for superior quality. Over the years, USA sporting goods dealers, luggage retailers, baby stores, etc. have primarily become sellers of imported products, while Tough Traveler products have proudly continued to set the high standard of excellence made in the USA, with respect for USA wage laws & USA environmental laws. Customer Service to Match: By purchasing from Tough Traveler Ltd, you are purchasing a product that has been made in the USA with superior attention to design, features, & materials form the comfort, convenience, & long-use of our customers. We want your experience shopping with us to be as great as the product you purchase. Our staff is knowledgeable about our products, and able to answer almost any question. We generally ship your order within 1-2 business days, and provide e-mailed tracking numbers.