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Systems Integration Inc

Hyattsville, Maryland, United States

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General Info:

Systems Integration provides integrated customer interaction solutions and operational support to business and government, dramatically improving customer service response times, reducing abandon call rates and increasing staff productivity. The company is focused on the integration and implementation of customer service and customer relationship management solutions, specifically designed to support call centers, technology Help Desks and consumer hotlines. Systems Integrations products include: Interaction Management Center, which uses telephony technology to get customer service centers up and running using existing network and telephone wiring; The Food and Nutrition System helps school systems automate management of school nutrition programs; and the Citizen Service System supports tax, licensing and registration applications by integrating customer service programs with backend databases. Established in 1990, Systems Integrations has headquarters in Landover, Md., and has a number of offices on the Eastern seaboard, including Arlington, Va., Frederick, Md., and Orlando, Fla.

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