General Info:
Simply Lobsters is a proud member of the Better Business Bureau with an A rating and our guarantee is 100% live lobsters upon arrival. We ship Live Lobsters overnight via UPS or Air Cargo to restaurants, wholesalers and individuals. No orders too large or small. Call us by noon and receive lively lobsters the next day, gauranteed. . Our Live Lobster products are shipped out from various ports in Maine, fresh and wild-caught daily. Enjoy any special occasion with a delicious Maine lobster meal. We are dedicated in delivering Quality Live Lobsters and Seafood at Competitive Prices. Simply Lobsters products include but are not limited to fresh frozen Maine lobster tails, hard shell lobsters, streamer clams, fresh Lobster meat, lobster rolls, surf and turf and much, much more. Maine lobsters are always fresh caught, delivered right to your door. We mail-order Maine lobster gifts year round. And can develop a custom lobster package to fit your requirement. Thousands of customers depend on Simplylobsters.com, and have become our repeat customers, choosing us for their year round lobster need. When it comes to Lobster Giving and lobster delivery, you can count on us to deliver you a fine lobster package, we would be proud to send to our family and friends.
Refund and Exchange Policy
What happens if I get a dead lobster when I ordered for a live one? Rarely will this happen, but when it does, we will credit you for the dead lobster. Our guarantee is 100% live lobsters upon arrival (Exception: Acts of God and weather delays beyond our control). You must, however, inform us in writing or by calling us within 2 hours of receiving your package. We cannot be responsible if you call us 3 days later, to let us know. (Leaving us a message on our phone or an email is fine) We absolutely Do Not Tolerate False Claims and can usually tell when false claims are made. Please inform us immediately when you have an issue. Early notice, allows us to assess the matter promptly. Keep in mind when a refund is issued we reserve the right to request a return of the dead lobsters. Of course at our expense.