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Service Profit Chain Institute

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Business Type	:	Records Management Consulting & Service
Address	:	44 Baker Hill Dr, Hingham, MA 02043
Coordinate	:	42.24358,-70.90409
Phone	:	(781) 749-0455
Year	:	2005

Opening Hours :
Mon - Fri : 8:00 am - 5:00 pm
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General Info:

The Service Profit Chain, written by James Heskett, W. Earl Sasser and Leonard Schlesinger, quickly became the definitive guide for business leaders committed to achieving better business performance by engineering the linkage between employees, customers and profits. Founded by Joe Wheeler in collaboration with Jim Heskett and Earl Sasser of The Harvard Business School, The Service Profit Chain Institute is a consulting firm dedicated to helping companies create sustainable competitive advantage by improving the linkage between employees, customers and profits.

Other Information:

Specialties: Email, Surveys, Market Research, Public Opinion, Strategic Planning

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