General Info:
What is Need A Hand? Simply put, Need A Hand is a service broker. We utilize our relationships with local, independent and small business contractors to quickly, safely, and efficiently locate and provide the services you require. When can I use Need A Hand? Any time is a great time to give us a call. Whether you've got an emergency plumbing problem at home or just need to schedule a weekly cleaning of your business office, Need A Hand is available 24/7 to quickly respond to any request. Where are you located? Our temporary office is located at 3726 Lake Rd, Charlotte, NC 28269. However, we're currently negotiating office space and will have a permanent shortly. Will there be any offices closer to me? Need A Hand will be hiring multiple qualified consultants to provide service capabilities across the city. These consultants' locations will give you close convenient access to a branch office wherever you're located. Why should I trust you? We're local - at any time, you are free to walk into our offices and receive outstanding service. Our close presence holds us accountable to the local community and more importantly to you, our partner. That fact alone sets us far apart from our competition. What if the work is done poorly? All our contractors have been carefully screened with past customers and work reviewed – our goal is to make sure things get done correctly the first time. However, in the event that your contracted order is not complete within industry standards, Need A Hand will personally attend to the matter, providing any conflict resolution as well as other solutions and dealing with the contractor on your behalf. Do I get the same contractor each time? Your contractors will vary by job type, but for reoccurring jobs, you'll most likely get the same contractor each time. However, its generally more efficient (and thereby less costly to you) to dispatch whichever qualified contractor is closest and available at the moment. If you prefer to use the same contractor, let your consultant know and they will be happy to set your account up however as you wish.