General Info:
Frequently Asked Questions 1. How do you charge? We always have our customers’ satisfaction in mind. There are two simple primary ways that we charge: Hourly Rate Moves Time starts when the crew arrives to your home, and stops when the last item is moved into your new home, or when the last requested service is completed (i.e. putting your beds together, etc.). Your hourly rate is then multiplied by the total time; this is your hourly charge. Travel Charge: The travel charge a small charge based on your location in the Puget Sound. Price quotes for the travel charge are given over the phone before services commence. Call for a flat rate price (This charge is substantially discounted from our normal rates, it covers our costs for fuel and drive labor, we do not profit from this charge). For large residential or commercial projects we offer binded contract moves. 2. Are you licensed and insured? We are fully licensed and insured through the US Department of Transportation and the WA State Utilities and Transportation Commission. Our USDOT # is 2196373 and our WA UTC # is HG 64444. 3. Do you service my area? We service the entire state of WA and have services available for interstate moves as well. We predominantly service the entire Puget Sound Area. Call or email for servicing information. 4. Do you have availability on “X†date? The best way to find out if we’re able to move you on a certain date/time is to call or email. We can tell you immediately. 5. How do you protect my nice furniture? All full-service moves come equipped with all protective utilities required to safely move your items without scratching floors or denting walls & door jams. Your furniture will be wrapped in professional grade moving pads. Please ask for more details. 6. Do you offer packing services? We are a full-service company. If you’d like us to pack all of your goods, we’d have all of the materials and supplies, as well as the expertise, to ensure your items will arrive without harm. 7. How do you protect our valuables? Our expertise, resources and procurement process allows us to asses any valuables you have, confirm how they need to be properly packed, and do so in a seamless, stress-free manner. 8. Can we help you move our things? Our customers are welcome to help move smaller, non-valuable items. For liability reasons, we are not allowed to have our customers move larger goods, or enter our trucks. Please call or email for more details if you would like to help. 9. Do you have any references? We have many great references available upon request. Please ask us! 10. What forms of payment do you accept? Cash, checks and Visa, Master Card, American Express and Discover are all accepted. 11. Can you protect my carpet or hardwood floor from dirt, water or damage? We offer carpet and hardwood floor protection for an additional charge. Call or email for details. 12. Do you charge extra for stairs? We do not charge any extra for any of our services.