General Info:
1. We’ll Respond Within 60 Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free. 2. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computers are to you, and that’s why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day. 3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”. 4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems. 5. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work begins. You can also choose to have your data backed up before we start any work on your machine. 6. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and ON BUDGET with no excuses. 7. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you’re paying for. 8. Our Service Guarantee. Metro Tech Squad prides itself on fixing your computer accurately, but since we are only human, sometimes things can be over looked or missed. Therefore we have implemented a 30 day satisfaction guarantee. If the same exact issue comes back within 30 days, call us and we will take care of it for you at no additional cost.