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Excel Infoways

Toledo, Ohio, United States

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General Info:

Excel Infoways Ltd. Started inJan 2003 is ISO 27001:2005 (Formerly known as BS7799-2:2002) CERTIFIED and is a Customer ContactCenter. It offers a range of customercare services including outbound sales and Marketing,voice, email response, real-time chat, knowledgemanagement, eCRM architecture and other value addedservices. At Excel each component of our servicedelivery is critical. There is a continuous check ofthe quality of exchange between our operators and the customers through silentmonitoring, recording, and consumer surveys.The quality monitoring team carries out frequent performance reviews of every agentagainst the parameters of performance set at the beginning of each operation, such as,the average time per call, degree of adherence to the script and to the product or servicespecificinformation. One of the criteria of incentives to Customer RelationshipRepresentatives is through their monitored performance. As required by the clients,realized performance measures are summarized and provided in the form of timelyreports.Excel has the resources, technology and operational expertise in place to helpcompanies expand globally and exceed their customer sales, services and marketingexpectations. Our reputation for quality, investments in technology and personnel willgive you the edge you need to succeed.Our reputation for quality, investments in technology and personnel will give you theedge you need to succeed.We insist on continuous updating of technical know-how to keep abreast of theInternational developments, dedication and a clear understanding of the Clientsrequirements, systematic management of each project undertaken, Adherence to Time,Quality & Commitment. We constantly strive to achieve excellence, in our areas ofoperations driven towards Customer Satisfaction.Excel delivers unmatched business value to customers through a combination of processexcellence, quality frameworks and service delivery innovation.

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