General Info:
Services Empire State Medi-Cab, Inc is a non-emergency medical transportation ( Ambulette ) provider. Our focus is simple, to deliver the highest level of customer satisfaction while focusing on patient care and safety. We specialize in quality door-to-door wheelchair and ambulatory transportation for the elderly, disabled, and people with limited mobility. We service Nassau and Suffolk counties and in some cases, the five boroughs of New York. Privately owned, we began servicing Long Island's Ambulette needs in 2005 but our family history goes way back. Our grandparents started in the medical transportation business over 40 years ago. That experience has translated into many of the practices Empire State Medi-Cab, Inc adheres to on a daily basis. Each Ambulette is custom built to meet the American Disabilities Act ( ADA ) requirements. Our fleet is inspected by the New York State Department of Transportation- Passenger and Freight Safety Division every 6 months and goes through a rigorous preventative maintenance program all year round by a local mechanic who specializes in fleet repairs. The vans are all equipped with hydraulic lifts, fully heated and air conditioned, cleaned daily, and have the newest technology in tie down fasteners for the utmost safety and convenience for our passengers. Before we even train our drivers, there is a long and thorough process we follow to determine if someone is compatible to work for Empire State Medi-Cab, Inc First, our candidates are interviewed by management to determine if they would be a good fit at our company. Second, if impressive during the interview, we will immediately bring up their driving record from the DMV website to check for any driving infractions. Third, the candidates are then sent to a local doctor for a full physical examination to determine if they are fit enough to handle the daily rigors of the job. While at the doctor, they are then drug screened. If the physical examination is passed and the drug screen comes back negative for all substances, the candidate is invited to start the training process. The candidate is then trained by a senior staff member before they are allowed to operate a vehicle on their own. Not only are the candidates trained in all the necessary safety techniques we endure each day, but to compassionately understand the difficulties that arise for persons that use our service. Our drivers are trained to be thoughtful and show empathy toward each person they come in contact with. Once the candidate passes these steps, they are put on a 90 day no fault probationary period. This complete hiring process really makes sure we are putting the right people in the driver's seat that handle our most delicate possessions, our customers. Empire State Medi-Cab, Inc is state licensed and county approved ( Nassau & Suffolk ). We are fully insured and meet or exceed all state and county insurance requirements.