General Info:
Dalton Management Information Systems is a Phoenix, AZ. based point-of-sale VAR ( value added reseller ) whose history began 15 years ago with one person. Today, D.M.I.S. is still based in Phoenix, AZ.While Hospitality is not our only area, our forte and knowledge is foremost in this area, as is the majority of our customer base. Our repertoire also includes retail, medical offices and other office systems applications.SERVICE RATESThe following is a detailed explanation of D.M.I.S.'s service rates for our clients. They are broken down into 3 categories. The first is normal business hours, non-warranty, the second is emergency hours, warranty, and the third is emergency hours, non-warranty.D.M.I.S. has 2 ( two ) time periods which are defined as: 1. Normal Business Hours, 8am-5pm, Monday-Friday 2. Emergency Hours, 5pm-8am ( weekdays )No authorizations are being received on any credit cards, AND your credit card processor has been called to verify there are no problems on their end.There will be a $25.00 fee for any non-emergency calls left on or made to the emergency service line or any personal cell phones after normal business hours. This includes paper and ribbon orders and accounting questions.during emergency hours for non-warranty customers. This will only occur when the technician on duty is* Any service performed by DMIS to correct a problem NOT caused by the system, i.e. credit card processor problems, will be billed according to the rates mentioned above.There is also a.37 cents per mile, mileage charge for customers beyond 50 miles from the office of D.M.I.S.We know it is easier for a customer to call for support in answer to a problem or question rather than trying to locate the answer, which may be in their records or attainable from their system administrator. However, your calls are also part of customer support, so the following phone rates may be charged to encourage customers to exhaust their front line options before calling for support ;3. $250.00 per hour for non-warranty customers during emergency hours. ( DMIS does not normally provide service during emergency hours for non-warranty customers. This will only occur when the technician on duty is available.* Phone support rates are billable in 1-hour minimum increments. Time is calculated from when phone is answered.