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Charter Communications

Riverside, California, United States

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General Info:

At Charter, our mission is to provide value to our customers. We do this by offering high-quality communication services, continually improving customer care, and through the commitment of our employees. Today, Charter offers a full range of advanced communication services, including video, high-speed Internet, & telephone. Individually or in a bundle, these services provide our customers with tremendous value in the form of entertainment, information, & their connections to the world. Through Charter's video services, we offer a broad selection of television programming.Our customers can select between basic service and Charter Digital Cable® packages, which include HDTV channels. We also provide advanced DVRs along with access to an extensive library of video-on-demand content. At Charter, we strive to improve every aspect of our customers' experience. As part of this effort, we created Charter Centers of Excellence - call centers that specialize in specific customer needs: billing and repair, new product sales, high-speed Internet, and telephone. Charter has integrated its call centers allowing our customers to be quickly connected to the first available agent with the expertise to assist them. Our agents provide customer support via e-mail, phone & even online chat. Charter's focus on improving the customer experience also extends to our technicians in the field, whose appointment schedules are organized and updated using the latest mobile-dispatch technologies.

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