General Info:
COVID-19 (coronavirus) UPDATETo our valued clients:Our BluePearl Pet Hospital in Waltham is OPEN and has a new safety protocol in place to help us keep you, your pets and our hospital teams safe. We are deeply committed to offering a safe and healthy environment for your clients, their pets, and our hospital teams. To do this, we are implementing a new check-in policy to ensure that our patients receive the best care. This will help us to properly triage both pre-confirmed appointments and emergencies so that we may connect them with an appropriate team member.• When you arrive at one of our BluePearl pet hospitals with your pet, call the front desk:CHARLESTOWN (617-284-9777) OR WALTHAM (781-684-8387).▪ During that call, we will ask you a few questions about your COVID-19 exposure risk.▪ Have you or anyone in your household tested positive for COVID-19?▪ Are you or anyone in your household on a mandatory quarantine or awaitingtest results?▪ Has anyone in your household exhibited any flu-like symptoms over the past 14days? (e.g., cough, achiness, fever, trouble breathing)▪ We will also ask about your pet’s symptoms. If we determine that the situation iscritical, we will get your verbal authorization for emergency care.▪ We will also ask for your contact information, your pet’s information and yourvehicle make and model.• Wait in your vehicle:▪ A technician will come to your vehicle and speak to you through the window toconfirm your information and inform you of the next steps. You will beinstructed to either drop off your pet or stay in the car while your pet is beingtaken into the hospital for assessment.▪ You will be asked to sign the authorization to treat your pet. Your pet will beremoved from your vehicle in a secured carrier or double-leashed.▪ Our technician will take your pet into the main hospital for assessment.• After your pet has been assessed:▪ We will determine if your pet needs to stay hospitalized for diagnostics or can betreated and released to you.▪ Our medical team will call you with initial findings and secure authorization fordiagnostics/treatment/hospitalization.▪ You will receive a verbal estimate over the phone.▪ Payment information will be taken at the time of the intake or discharge via acredit card that is handled with gloves, swiped into the machine and placed in azipped plastic bag and returned to you.Thank you for your understanding during these times. At BluePearl, the health and safety of our patients, staff, and community is our number one priority. Please be assured that while we are taking extra precautions to reduce the spread of COVID-19 (coronavirus), we are still committed to providing exceptional care to your pet.Over the past few weeks, we have taken several precautionary steps in our hospitals and are carefully monitoring the health and well-being of our staff. To assist us in our prevention efforts, we ask that you please consider the following precautions concerning both appointments and emergency situations: If you are experiencing flu-like symptoms or are quarantined due to potential COVID-19 exposure, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps.-------------Our 24-hour pet hospital is in Waltham, 30 minutes west of Boston, and serves the greater Boston region, including Woburn, Burlington, Lexington, Bedford, Lincoln, Weston, Watertown, Auburndale and Newton.Our state-of-the-art Blue Pearl pet hospital in Waltham was founded in 2001 and is open 24 hours, seven days a week and 365 days a year. Turn to us for compassionate, multi-disciplinary care. If a pet emergency brings you to our 16,000-square-foot clinic, we stand ready with fully equipped central emergency stations, a blood bank, three surgical suites and four glass-enclosed intensive care units. One is especially for cats.There’s also an isolation ward. And, for special situations, th...