General Info:
American Tele-Connect Services, Inc is a full service tele-communications company. A.T.S. sells and provides service for telephone systems, computer networks, computer telephone integration ( CTI ), local and long distance calling plans, fiber-optic cabling, computer network cabling and service contracts.American Tele-Connect was established in 1979. Since our inception we have built a staff of professionals who support our customer base of businesses throughout New England. Our support team includes dedicated specialists in the fields of sales and marketing, field and systems engineering, and customer service.When clients purchase from A.T.S., a dynamic partnership is formed between their company and ours. It is vitally important that we be responsive, flexible and competent in effectively handling clients' needs.A.T.S. is a full service tele-communications provider. Available to our customers are a wide array of top quality, competitively priced products and services. We have extensively researched and identified the products and manufacturers that can both meet our clients' needs and our high standard of excellence.Dedicated Customer Service Representative - One key contact to answer questions, train your staff, and provide immediate follow-up for you.Experienced Technical Staff - A project manager, lead technician and the balance of our technical staff ensure continuity during all phases of installation.Over 25 Trained Professionals on Staff - We provide our customers with assistance in all aspects of purchasing including pre-sale design, installation requirements, training, and post installation support.Inventory - We stock all of the products we sell. This improves our ability to deliver products in both emergency situations as well as respond to customers with demanding schedules.Site Visits - By your account representative or customer service representative on a semi-annual basis.Backup - We maintain an extensive off site backup record of all new installations. This provides us with a recourse to quickly respond to any major failures such as lightning damage, power surges, or power system failures.